Operadores de telemarketing.pdf

Operadores de telemarketing false
By:Carla Oda
Published on 2003 by


Este trabalho foi realizado com 34 operadores de Telemarketing e avaliou seus níveis de stress, autonomia, somatização e dor em pescoço e ombros. A amostra foi predominantemente feminina (88%), solteira (59%), na faixa etária de 18 a 38 anos (97%), com segundo grau completo (71 %) e pertencentes à Classe Social C (65%). Os resultados obtidos mostraram que os operadores de telemarketing apresentam nível médio-alto de Stress Tipo A (82%), alta presença de somatização com freqüência e intensidade médias e encontram-se na Fase de Resistência de Stress (91 %). O grau de autonomia no trabalho é baixo e o grau de autonomia na vida particular é alto. Encontramos uma grande porcentagem de sujeitos com dor em pescoço e ombros (82%), com intensidade média de dor (5,9). Os resultados obtidos revelaram que quanto maior o nível de Stress Tipo A, menor o grau de autonomia que ele tem no trabalho, maior a somatização que apresenta e maior a intensidade da dor em pescoço e ombros.

This Book was ranked at 41 by Google Books for keyword Telemarketing.

Book ID of Operadores de telemarketing's Books is SWmnYgEACAAJ, Book which was written byCarla Odahave ETAG "v8c9Ghq8AbI"

Book which was published by since 2003 have ISBNs, ISBN 13 Code is and ISBN 10 Code is

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